Voice of Jesus Media - Online platform

Privacy & Refund Policy

Information Collection

We collect personal information such as name, address, email, and payment information when you place an order. This data is necessary to fulfill your purchase and improve your experience on our site.

Use of Information

Your information is used to process transactions, send order updates, and provide customer service. We may also use your data to send newsletters or promotional materials if you opt in.

Data Protection

We use SSL encryption and other security measures to protect your personal data from unauthorized access. Your payment information is handled by secure third-party services and is not stored on our servers.

We use cookies to enhance your browsing experience. By using our site, you agree to our use of cookies.

Third-Party Services

We may share your data with trusted third-party service providers, such as payment processors or shipping carriers, to facilitate your order.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can also opt out of marketing communications.

Policy Updates

We may update our privacy policy periodically. Changes will be posted on this page, so please review it regularly.

Refund Policy

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the book must be in its original condition and packaging. Please contact our customer service team before sending the item back.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Non-Refundable Items

Certain items, such as digital downloads or books marked as "final sale," cannot be refunded.

Late or Missing Refunds

If you haven’t received a refund within the specified time, first check with your bank or payment provider. If you’ve done this and still have not received your refund, please contact us for further assistance.

Exchanges

If you received a defective or damaged book, we will replace it at no additional cost. Contact us with details of the issue to begin the exchange process.

Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellation requests may not be guaranteed.